Business Intelligence Platform
Maximise your success with DCB
A DCB-specific reporting and analytics tool that we have developed and made available with all of the data you require to report and improve on your service performance.
Relevant Data
All the DCB-specific data you need, all in one place.
Export Reports
Directly into Microsoft Excel.
Personalised log in credentials
Ensuring your data is safe and secure.
View data all in one currency.
Mobile friendly, downloadable app.
Optimise your marketing
Using billing insights and analytics.
Discover your customers lifecycle
From acquisition to churn.
Pre-built
Loaded with your billing data in visual formats.
We have linked to multiple sources of data and analytics over a 12-month period to build and configure a platform that is not only easy to use but contains data that is relevant to your service and the broader industry. You could set up your own business intelligence platform, however this requires a lot of time and resource. You will first need to compile the relevant data across a significant time period, analyse and understand it and then export it into a programme where it can be viewed and analysed. We have already taken the time to do this and made the platform available for you to use ASAP to start maximising your DCB revenue stream.
We have the capability in house to help you understand and dissect the data. We can also provide on-site training to ensure you fully understand and benefit from the platform.
Our applications have been built using the reporting and analytics package Qlik. The applications have been used to create a user-friendly dashboard, giving you easy access to the information you need to support the operation and improvement of your services.
The Data
You will access to a variety of data form EUS, to reminders and LTV. You will find below the functions available to you when you sign up.
| Acquisitions | CS Data | Messaging | ||
| Acquisition | Completed MOM Net Change | 7 Day Un-subscriptions | Refunds | Reminders |
| First Bill Success | Base Net Change | 7 Day Average Acquisition | Customer Calls | Churn Rate |
| Contacts as % of user base | Total email & call contact | Total User Contacts | % of abandoned phone calls | Welcome & reminder message success |
| No. of refund requests | SMS/CS Lite Un-subscription Request | Full refunds vs. partial vs. refused | ||
Customer Lifecycles
The platform will give you a complete view of your customers lifecycle from subscription, to reminders and churn.
The data can then be used to understand where the most drop offs happen and where you as a business can focus your efforts in order to improve on your service and unsubscribe rates. We are on hand to help you with this because we want your service to succeed as much as you do.
