Business Intelligence Platform
Maximise your success with DCB
In line with our mission to provide a seamless payment solution, we have launched a range of Premium Services that will provide you with all of the additional resources you require to maximise your DCB revenue stream.
Our Business Intelligence Platform is a DCB specific reporting and analytics tool that we have developed and made available with all of the data you require to report and improve on your service performance.
We have linked to multiple sources of data and analytics over a 12-month period to build and configure a platform that is not only easy to use but contains data that is relevant to your service and the broader industry. You could set up your own business intelligence platform, however this requires a lot of time and resource. You will first need to compile the relevant data across a significant time period, analyse and understand it and then export it into a programme where it can be viewed and analysed. We have already taken the time to do this and made the platform available for you to use ASAP to start maximising your DCB revenue stream. We have the capability in house to help you understand and dissect the data. We can also provide on-site training to ensure you fully understand and benefit from the platform.
Our applications have been built using the reporting and analytics package Qlik. The applications have been used to create a user friendly dashboard, giving you easy access to the information you need to support the operation and improvement of your services.
The platform provides advanced data capture and evaluation giving you the ability to view company insights and relevant revenue figures. You can explore the data freely in any direction using interactive selections. The powerful array of smart visualisations gives you insights into your customers lifecycle. By understanding the successful areas of your service, such as acquisition and billing, and the not so successful areas i.e. refunds and churn, you can take measures to enhance your service and increase the positive areas. We can help you do this!
Relevant DCB specific data all in one place.
Export reports directly into Microsoft Excel.
Personalised log in credentials ensuring your data is safe and secure.
View data all in one currency.
Mobile friendly, downloadable app.
Optimise your marketing using billing insights and analytics.
Discover your customers lifecycle from acquisition to churn.
Pre-built and loaded with your billing data in visual formats.
The Data
You will access to a variety of data form EUS, to reminders and LTV. You will find below the functions available to you when you sign up.
| Acquisitions | CS Data | Messaging | ||
| Acquisition | Completed MOM Net Change | 7 Day Un-subscriptions | Refunds | Reminders |
| First Bill Success | Base Net Change | 7 Day Average Acquisition | Customer Calls | Churn Rate |
| Contacts as % of user base | Total email & call contact | Total User Contacts | % of abandoned phone calls | Welcome & reminder message success |
| No. of refund requests | SMS/CS Lite Un-subscription Request | Full refunds vs. partial vs. refused | ||
Customer Lifecycles
The platform will give you a complete view of your customers lifecycle from subscription, to reminders and churn.
The data can then be used to understand where the most drop offs happen and where you as a business can focus your efforts in order to improve on your service and unsubscribe rates. We are on hand to help you with this because we want your service to succeed as much as you do.
We processed 60+ million transactions in 2017
Our micro-payments platform offers the most frictionless way to pay on mobile and the proof is in the numbers. Last year alone, we processed over 60 million payments within the UK and Middle East.
Ready to get started?
Simply fill in your details below to speak to our experts about your next steps for mobile monetization.