You’ll receive expert advice and support right from the sales and contracting phase through to integration and operation.
We have a team of experienced account managers who will be made available to you upon signing of the contract. The team will be your first point of contact should you have any queries. This includes resolving issues, setting direction and agreeing strategic targets for performance and putting plans in place to achieve them.
We will work with each carrier on your behalf to gain approval and sign off for your service. We will work tirelessly to ensure you receive the best commercial terms, as well as agreeing the correct checkout flow. We can also work with you and the carrier to secure any carrier promotions which may help increase your acquisition rates and customer reach.
We are responsible for managing your services on an ongoing basis, this includes identifying, prioritising and resolving any issues that are impacting the delivery and/or quality of your service.
We are dedicated to delivering a high-quality service and avoiding incidents where at all possible.
Technical Integration & Connectivity
We will handle the integration of both you as a brand and your services.
We aim to give the best possible experience during integrations by providing the clearest communication and offering the most efficient tooling (using self-service and automation wherever possible).
By being fully responsive and offering a high-quality experience, we deliver a great end-result by getting your services up and running in the fastest possible time, so that you can begin acquiring through DCB immediately.
Compliance, including Security and Fraud Management
We understand what is required from regulators & the wider industry with regard to compliant services and a high-quality user experience. We have developed our own compliance frameworks that cover all aspects of the user experience, from the advertising they see through to the quality of customer service they receive.
Our commitment to the user experience extends to the due diligence exercise that we perform on all brands before we contract with them (50% fail our checks), the compulsory 24-hour free period (sometimes longer) that we impose on services to ensure that the user is happy before they are charged and the capping that we impose on new services .
Payment and Settlement Processing
Our finance team are responsible for efficiently processing payments and settlements for your services.
We can also arrange self-billing where required. On top of managing payments we also have the ability to your subscription base in house, this would mean we would be responsible for ensuring your customers are billed correctly and on time.
We know how important it is for you that funds are settled as quickly as possible and we work tirelessly to achieve this. (We are also able to provide some (unofficial) advice on foreign currency and tax in the jurisdictions that we operate in, if this is required).