Customer Support

Helping keep your customers happy

 

Our universal Customer Support solution enables customers to get in touch with local language agents 24/7 regarding any queries they have surrounding a service. 

In order to operate a fully functional service, you will need to supply a Customer Support solution allowing your customers the ability to get in touch as and when they need to, should they have any queries. This solution can be provided independently, however it would require a lot of time and resource to find local call centres, train up relevant agents and provide round the clock care.

We can provide a Customer Support solution with multiple call centres across the territories that we operate in. We will ensure the agents in all of the call centres are trained on your services and are ready to answer any questions customers may have. We can guarantee a great experience for your customers while adhering to local regulations and local language, with no set up or ongoing effort on your part! Your customers will be able to get in touch through a variety of channels including interactive voice response (IVR), email, web chat and social media. Our solution is scalable, just like your service. We can set up Customer Support for you in new territories in a matter of days. 

We want our Customer Support solution to help you improve on your service and customer satisfaction. By using our solution and taking on our Business Intelligence service, you get all of your CS data in one place. This makes it easier for you to understand the areas you may need to improve on and areas you excel in. This helps in supporting the ongoing development of your service without you having to export the data and set up and integrate your own reporting tool.  

Our Customer Support solution also integrates with our CRM Platform, CS Lite. CS Lite allows agents to review customer queries and requests and take action where relevant. Agents are able to view all transactions relating to a customers mobile phone number, they then have the ability to unsubscribe and refund customers from subscriptions, alerts and transactions. Agents also have the ability to escalate queries directly to you when required, ensuring there is always a resolution to keep your customers happy! 

By providing a quality Customer Support solution you can feel comfortable that your customers are receiving the help and support they need without having to manage it yourself. 

Benefits

Easy and simple consumer experience

Global reach/Local approach

Responsive customer service 24/7

Customer Support Functions

Customer relationship management solution

Social Media channel solution

Refund (where Refund API is integrated)

IVR solution

Ticketing Solution

SMS Solution for NPS/CSAT

Web Portal / Mobile web self-help solution (CS Lite)

SMS Solution to update customers

Business Intelligence Platform integration

Territories Covered

The customer support solution provides global coverage, an example of the
support availability can be seen below. Further countries are available upon
request.

To find out more about our customer support solution email: info@infomedia.co.uk
One of our experienced business development team will be on hand to answer any questions.

We processed 60+ million transactions in 2017

Our micro-payments platform offers the most frictionless way to pay on mobile and the proof is in the numbers. Last year alone, we processed over 60 million payments within the UK and Middle East.

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